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When your BigCommerce website needs hands-on help, from minor bug fixes to complex custom solutions, MAK Digital acts as your on-call eCommerce web development team. We provide on-demand development support as well as proactive website maintenance that covers routine updates, feature implementation, performance tuning, and security patching. Our goal is to keep your website stable, fast, and current with the latest platform enhancements so your team can focus on growth.
Our BigCommerce development support adapts to your workflow. Choose automatic monitoring and updates, or use us on demand for ticketed tasks. Most issues are resolved within 24 to 48 hours, smaller items often within a few hours depending on staff availability. Emergency support is available for critical or larger projects.
Skip long contracts and high minimums. MAK Digital offers simple, flexible plans that fit your needs. Sign one clear agreement for full access to our support team. We will add you to our CRM so you can submit tickets, track progress, and request estimates for larger eCommerce updates.
BigCommerce Support Services from Proven Specialists
At MAKDigital, our BigCommerce support keeps your online store secure, current, and fast. Whether you need troubleshooting, custom feature development, or on-going maintenance, our experts provide ongoing help that maintains uptime, improves performance, and delivers a smooth shopping experience.
Keep your store current with the latest BigCommerce releases, security patches, and feature enhancements to ensure strong security and smooth performance.
Extend your store’s capabilities with expert support for new BigCommerce features, plugins, and integrations that improve functionality and elevate the user experience.
Continuously track your BigCommerce site’s health and fine tune caching, code, and assets to improve load times, stability, and user engagement.
Outsource your BigCommerce helpdesk to our experts so your team can focus on growth while we manage daily support. Our maintenance specialists prevent costly errors, protect revenue, and keep your site stable and secure, giving you peace of mind.
Our team quickly identifies and resolves BigCommerce site problems, from slow load times and layout issues to script errors and plugin conflicts. We find the root cause, apply reliable fixes, and confirm site performance with thorough testing so your website runs smoothly.
We craft a cohesive visual identity for your BigCommerce website that captures attention, reflects your brand, and keeps customers engaged from first visit to checkout.
Our BigCommerce developers keep your site current with the latest releases, enhancements, and security fixes to improve user experience, strengthen protection, and support your digital marketing goals.
Our team designs and builds custom BigCommerce APIs that connect your site with third party systems and tools. From custom features to seamless integrations, we make sure everything works smoothly together.
MAK Digital provides comprehensive outgoing BigCommerce SEO services, combining digital PR, authoritative link earning, and publisher outreach to boost rankings, referral traffic, and brand authority.
Our BigCommerce website consulting team helps identify new ways to grow your business, from digital marketing and web design & development to store migration or a mix of strategies that fit your goals.
We build tailored integrations for your BigCommerce website so connected apps and tools display correctly and work seamlessly. Our team manages setup, testing, and optimization with ease.
Slow pages hurt conversions and revenue. We focus on performance tuning for your BigCommerce store by improving load times, optimizing code and assets, and refining caching to deliver a faster, smoother user experience across all devices.
An BigCommerce website audit is a comprehensive review of your store’s performance, UX, SEO, analytics, and security to uncover issues that block sales. We evaluate speed, mobile experience, navigation, product pages, checkout flow, tracking accuracy, and technical health. You receive a prioritized action plan with quick wins and a roadmap for sustainable growth.
Clutch, a trusted authority in B2B research and reviews, recognized MAK Digital for its proven track record of performance, client satisfaction, and influence across multiple core service categories:
The National Excellence Award from UpCity honors businesses that have established a high level of trust and credibility in the digital space. Recipients are selected using UpCity’s proprietary scoring system, which evaluates reputation, client reviews, and overall online presence.
Since 2012, MAK Digital has helped BigCommerce businesses keep their online stores fast, secure, and conversion ready. Our eCommerce support services include continuous monitoring, performance tuning, security patching, bug fixes, uptime checks, and release management so your site runs smoothly and supports ongoing revenue. We align our work with your KPIs to reduce incidents, speed deployments, and improve customer satisfaction.
Every BigCommerce organization operates differently, so we tailor support plans to your tech stack and workflow. Choose on demand assistance or a fully managed retainer and let our team handle platform updates, app integrations, third party coordination, analytics QA, and content changes. If you also need design enhancements, SEO improvements, or marketing support, we keep your store evolving with measurable, long term results.
At MAK Digital, our eCommerce Enterprise Support delivers more than troubleshooting. We provide a managed partnership that stabilizes your storefront, accelerates releases, and improves customer experience. BigCommerce companies count on us for proactive monitoring, performance optimization, security hardening, SLA-backed incident response, and integration management across ERP, PIM, and marketing systems. Every engagement is tailored to your goals and built for high availability, scalable growth, and measurable results.
PMArmory
★★★★★
“Teaming up with MAK is a total thrill! We're over the moon with our brand-new website. Alexis was all ears for our needs and hatched a plan that checked all our boxes. Her communication skills throughout the whole process were simply top-notch.”
Jason
Phastek, phastekperformance.com
★★★★★
“Trust is essential when choosing a team to work with, and this team exceeded our expectations. Their transparency, professionalism, and unwavering commitment to our goals fostered a partnership built on trust. Together, we achieved incredible results, including a significant increase in revenue and a loyal customer base. Their expertise and support continue to propel our business forward.”
Penelope T Boutique
Penelopetboutique
★★★★★
“They always knocked it out of the park, exceeding our expectations time and again! It was a total blast working with everyone on the MAK team.”
MAK Digital partners with BigCommerce businesses to deliver eCommerce support that keeps your site fast, secure, and conversion ready. We handle monitoring, updates, security patches, bug fixes, and integrations so your customers enjoy a smooth experience and your brand reputation grows. Every support plan is built for flexibility, clear communication, and long term success.
When you partner with MAK in BigCommerce, you get more than an SEO team, you get a dedicated account manager who understands your business and the local landscape. No bouncing between contacts. Just one person who keeps your project moving smoothly from start to finish.
Timely delivery isn’t just a promise - it’s a process. We plan, execute, and deliver with precision so your eCommerce project hits its milestones. In a competitive place like BigCommerce, that speed can give you the edge you need.
In BigCommerce, where competition is fierce, we believe doing things the right way still matters. We approach every eCommerce project with honesty, respect your goals, and guide you with integrity - because lasting results start with trust.
Whether you’re a startup or an established brand in BigCommerce, MAK delivers more than promises - we deliver performance. Our results speak for themselves, helping local businesses in BigCommerce grow smarter, faster, and stronger.
From new platforms to evolving search trends, we stay ahead of the curve. Our innovative mindset helps businesses in BigCommerce stand out with strategies that adapt, evolve, and outperform the competition.
Success in BigCommerce takes more than promises - it takes performance. Our campaigns consistently deliver measurable growth for businesses looking to increase visibility and drive results that last.
With MAK Digital, you’ll always know where your BigCommerce SEO campaign stands. Your dedicated consultant provides clear monthly reports and full access to our 24/7 client portal, so you can track progress in real time. Got questions? We’ll walk you through every strategy, explain the results, and outline the next steps to keep your growth on track.
Our success is powered by a skilled team of digital marketing professionals. From account managers to web developers and SEO specialists, every member brings expertise and dedication to help your business grow. With a collaborative, cross-functional approach, we amplify your brand and drive measurable results. Reach out to learn how our BigCommerce local SEO services can support your goals.
In a competitive market like BigCommerce, analytics make the difference. We turn raw data into clear strategy, giving your BigCommerce campaign a roadmap built on what’s working - not guesswork or gut instinct.
Industry-specific solutions
At MakDigital, our high impact BigCommerce support services keep your store optimized and growing. Whether you operate a local shop or a national brand, we improve performance, resolve issues, and refine the customer journey. Our team focuses on intuitive UX, mobile speed, conversion upgrades, and proactive monitoring. We handle Stencil theme updates, Page Builder refinements, app vetting, Core Web Vitals tuning, and checkout improvements with the Optimized One Page Checkout and Checkout SDK. From education to retail, we tailor BigCommerce support plans that strengthen your presence, protect revenue, and scale with your goals.
MakDigital delivers start to finish migration support that moves your store to BigCommerce with minimal disruption. Whether you are switching over from Shopify, Magento, or a custom stack, we plan, execute, and validate every step for speed, security, and long term performance.
Our team handles data mapping and transfer for products, categories, customers, orders, pricing rules, options, images, and content. We protect SEO with 301 redirects, an optimized URL strategy, canonical tags, and metadata carryover. We also configure payments, taxes, shipping, sales channels, and key integrations, plus set up Stencil themes, Page Builder regions, the Optimized One Page Checkout, the Checkout SDK, and required apps so you are ready to sell on day one.
All work is verified in a BigCommerce sandbox, then launched with a careful cutover plan, full QA, and live monitoring. With extensive BigCommerce platform experience, MakDigital tailors each migration to your goals and provides post launch support to keep everything running smoothly.
Below are some frequently asked questions to help you understand our offerings and how we can support your BigCommerce needs.
BigCommerce support covers monitoring, updates, bug fixes, and performance tuning that keep your BigCommerce store fast, secure, and reliable. The result is fewer outages, smoother checkouts, and better customer satisfaction.
Plans typically include uptime monitoring, security patches, platform and plugin updates, speed optimization, error resolution, backups, QA testing, and integration maintenance for payments, shipping, and CRM tools.
We investigate the same day and prioritize by severity and plan level. Critical incidents receive immediate attention, while standard tasks are scheduled with clear timelines and status updates.
Yes. We work within your existing BigCommerce stack and tooling so your operations continue without disruption while we improve stability and performance.
Yes. Faster load times, stable releases, and high uptime support better rankings and higher conversion rates. Ongoing fixes and technical improvements reduce friction across the buyer journey.
We use staging environments, version control, backups, and QA checklists. Changes are tested before deployment, and rollbacks are ready to protect revenue and data.
Yes. We set up, maintain, and troubleshoot integrations for ERPs, CRMs, marketing tools, payment gateways, shipping carriers, and analytics so your BigCommerce store runs as a unified system.
We begin with a quick audit to identify risks and priorities, then define a BigCommerce support plan that fits your goals. You provide access to hosting, platform admin, and analytics, and we take it from there.
With MAK Digital, BigCommerce companies get ongoing eCommerce support designed for growth. We monitor uptime, apply security patches, optimize site speed, validate checkout flows, and maintain key integrations so your store stays fast, secure, and conversion ready. Choose on demand assistance or a managed plan that scales with your goals, backed by clear communication and measurable outcomes.
From the BigCommerce Experts
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