We help you sell moreRequest a Free QuoteNeed help with an existing BigCommerce store? MAK Digital helps merchants discuss ongoing improvements, troubleshoot store issues and plan the implementation work behind recurring requests.
Bring us the problem, the affected pages and what your team has already tried. We use that context to discuss whether the work belongs in a focused task, an ongoing support arrangement or a separately scoped project.
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Explore our expert BigCommerce development services. Create, customize, upgrade, secure, and scale your BigCommerce website with ease. We ensure your BigCommerce store is feature-rich, user-friendly, and delivers high performance.
Don't settle for a good enough BigCommerce store. Unleash its full potential with expert BigCommerce Support Services from MAKDigital. Our award-winning team of certified BigCommerce developers brings unparalleled expertise and a deep understanding of the platform. We go beyond basic support, offering a comprehensive approach that tailors solutions to your unique business needs. Whether you need seamless migration, custom development, or ongoing support and optimization, our BigCommerce Support Services ensure your store runs smoothly and maximizes online sales.
Our BigCommerce support services optimize your online store’s performance with speed enhancements, custom features, and daily technical support to troubleshoot issues swiftly, increasing customer engagement and conversion rates.
In today's competitive ecommerce landscape, a beautiful store with great products isn't enough. You need a strategic, customer-focused BigCommerce store that leverages the latest trends and technology. That's where BigCommerce Support Services from MAKDigital come in.
Useful starting information: Affected URL, steps to reproduce and expected behavior
Agree before work begins: Investigation scope, dependencies and validation steps
Useful starting information: Pages, screenshots and the requested change
Agree before work begins: Included templates, responsive review and content responsibilities
Useful starting information: Connected systems, affected records and non-sensitive examples
Agree before work begins: Access, vendor involvement, investigation boundaries and reconciliation
Useful starting information: Priorities and typical requests
Agree before work begins: Request handling, approvals and what requires a separate estimate
Useful starting information: What changed, when the issue appeared and what is affected
Agree before work begins: Release ownership, investigation steps and any agreed recovery actions
This is a scoping guide. Included tasks, commercial terms, availability and response arrangements depend on the support agreement.
MAK Digital provides agency services for store work. Account access, platform billing and issues that require BigCommerce's own account or platform team may need official support involvement.
Describe the issue so responsibilities can be clarified. An app vendor, external system owner or another implementation team may also need to participate. Contacting MAK Digital does not replace an existing emergency or platform-support procedure.
Include the store URL, the affected workflow and a short description of the problem. Steps to reproduce the issue, the approximate time it began and recent relevant changes help make the request actionable.
Do not send passwords, API credentials, payment details or customer records through an initial inquiry. Access and any sensitive diagnostic information should be handled through an agreed process.
Separate a live issue from a requested enhancement. Explain what is affected and how it changes your team's ability to operate or your customers' ability to shop.
Before implementation, define the expected result and the checks needed to review it. If investigation reveals a larger change, the next step should identify that scope rather than assume it is included in routine support.
If your team needs development help across a backlog, you can also ask about hiring BigCommerce developers.
The Pool & Hot Tub Depot case describes a product-page Add to Cart bar that remains visible while shoppers read. It illustrates a delivered storefront improvement. The support requests and acceptance checks above describe service scope, not a reported support incident or response time.
Boost Conversions & Performance: Every aspect of your BigCommerce store, from design to speed, impacts success. Leverage a headless architecture and BigCommerce's CDN for significant speed improvements. Optimize images and streamline categories for faster loading times. Our certified BigCommerce developers further enhance performance by maximizing platform capabilities.
Tailored Design & Enhanced User Experience: Effective web design and user experience are crucial for conversion. Our BigCommerce support provides solutions that match your store's needs, improving both functionality and customer interaction.
Hire BigCommerce Experts
Seamlessly transition your online store to BigCommerce with our expert data migration services. We meticulously transfer all your crucial data, including products, customers, and order history, while preserving SEO rankings and data integrity. Our BigCommerce specialists leverage specialized tools and temporary servers to minimize downtime and ensure a smooth cutover, empowering your team with comprehensive training for continued success.
Unlock the full potential of BigCommerce with our custom development services. Our team of expert developers crafts bespoke solutions, from custom features and integrations to personalized design and functionality. We leverage the platform's capabilities to create a tailored eCommerce experience that perfectly aligns with your unique needs and goals, making your store stand out in a competitive market. By streamlining operations and consolidating back-end systems, we enhance both the user and administrative experience. Our focus on understanding your business objectives translates to innovative, high-quality custom development that drives growth and success.
Elevate your brand and drive sales with our BigCommerce design services. Our skilled designers craft custom themes and layouts that reflect your unique identity and prioritize user experience. We combine stunning visuals with intuitive navigation, responsive design, and seamless integration with BigCommerce features. This collaborative approach ensures your store is not only aesthetically pleasing but also optimized for performance and conversions. By understanding your vision and specific needs, we create compelling online storefronts that stand out in the competitive landscape.
Maximize your store's online visibility and organic traffic with our BigCommerce SEO services. Our SEO experts implement tailored strategies that combine comprehensive on-page optimization (keyword research, meta tags, content optimization) with effective off-site tactics (backlink building, public relations) to ensure your store ranks higher in search results. This holistic approach, informed by the latest SEO best practices, drives organic traffic, boosts conversion rates, and fuels sustained growth in the competitive eCommerce landscape.
MAKDigital is a certified BigCommerce partner, a testament to our expertise and commitment to delivering top-tier e-commerce solutions. As a partner, we have access to exclusive resources and tools that enable us to create custom, high-performing websites on the BigCommerce platform. Our certification signifies our proficiency in utilizing BigCommerce's features and capabilities to help businesses succeed in the competitive online marketplace. With MAKDigital as your certified BigCommerce Partner, you can trust us to provide exceptional design, development, and support services tailored to your specific needs.
Unlock the full potential of your BigCommerce store with our API development expertise. Our team leverages the BigCommerce API to seamlessly integrate third-party applications, automate workflows, and develop custom features. These integrations enhance functionality, streamline user experience, and unlock new capabilities for growth. We ensure your eCommerce platform remains flexible, scalable, and tailored to your specific needs.
Managing a BigCommerce store can be a double-edged sword. The excitement of running your own business clashes with the technical burden of maintenance, optimization, and staying current. Let's face it, these tasks distract from your true passion: growing your sales. MAKDigital, your team of certified BigCommerce experts, offers a solution. We handle the day-to-day technical headaches, freeing you to focus on strategy and scaling your business. Imagine peace of mind with smooth operations, data-driven optimizations for boosted sales, and a dedicated partner who keeps your store secure and leveraging the latest features. Plus, our approach offers predictable costs and priority service, allowing you to ditch the technical woes and focus on what truly matters, growth. Contact MAKDigital today to unlock the full potential of your BigCommerce store and start growing.
Partnering with MAKDigital Agency means teaming up with experts who live and breathe BigCommerce. Our highly skilled team of eCommerce designers, developers, project managers, and SEO professionals work exclusively in-house in the US. We are dedicated to understanding your needs and fostering a successful, long-term relationship, ensuring your eCommerce business thrives.
Anthony DiCicco
ProDryers
★★★★★
“MAK is literally my go-to developer for Volusion and BigCommerce. I have used Mary many times and will continue to do so. I have not found a more reliable and knowledgeable person to handle all of our technical issues with both platforms. I made the mistake of going with a company that I thought was bigger and better. I ended up having to hire MAK to fix all of their mistakes that would have cost me hundreds of thousands in lost sales. It's important to have a full understanding of the database structures and business rules of each platform. MAK really understands the fine details behind these platforms. MAK has truly earned my trust for life.”
Daniel Johnson
★★★★★
“We did a major upgrade to our ecommerce site and are extremely happy with the results. We got excellent advice and customer support before, during and after the project.”
Kirsten Logan
Clava.com
★★★★★
“Mary is the person you need to know and work with if you have a Volusion site. She is incredibly knowledgeable about all things Volusion and we couldn't have set up our store the way we wanted to without her, and it looks great! Thank you Mary and Mak Digital.”
What are you waiting for?
Your BigCommerce store deserves more than just a launch. It deserves a growth partner. At MAKDigital, we're certified BigCommerce experts passionate about transforming online stores into industry leaders.
We go beyond creating beautiful websites. We focus on long-term success, crafting strategic solutions that drive sales, improve conversions, and position your business for market dominance.
Here's why MAKDigital is your ideal BigCommerce support partner:
Our certified developers are more than just coders; they're strategic thinkers with a deep understanding of the BigCommerce platform and the ecommerce landscape. This expertise allows them to build high-performing stores that not only meet your current needs but also scale to accommodate future growth. They'll design your store with a focus on user experience, ensuring a smooth buying journey for your customers. Additionally, their knowledge of BigCommerce's best practices and latest features means your store will always be at the forefront of ecommerce technology.
We don't just build stores, we build strategies. We become an extension of your team, partnering with you to understand your unique business goals and challenges. Our experts will then analyze your store's data to identify areas for improvement and uncover hidden opportunities for growth. This data-driven approach allows us to implement targeted solutions that optimize your product listings, refine your marketing campaigns, and streamline your checkout process, all with the goal of maximizing your conversions and revenue.
We're invested in your success, and that commitment extends far beyond the initial launch of your BigCommerce store. Our ongoing support ensures your store remains secure, optimized, and leverages the latest BigCommerce features, propelling you towards long-term market leadership. We'll proactively monitor your store's performance, identify areas for improvement, and implement strategic adjustments to keep your store ahead of the curve. Additionally, we'll stay up-to-date on the latest ecommerce trends and BigCommerce developments, ensuring your store remains competitive and adaptable in the ever-evolving online marketplace. With MAKDigital as your BigCommerce support partner, you can rest assured that your store is in capable hands, allowing you to focus on your core business strategies and achieve sustained growth.
Yes. Share the store URL, issue and any relevant documentation. The appropriate next step depends on the implementation, access and dependencies involved.
Not necessarily. Recurring requests and troubleshooting may suit a support arrangement, while a feature, redesign or migration may need its own project scope. Agree on the boundary before work starts.
Availability and response terms must be confirmed in the agreement for your store. Do not assume a response commitment or emergency coverage from a general service description.
Describe the systems involved and the behavior you are seeing. Investigation may depend on access, logs and cooperation from the app or system provider. Those dependencies should be identified in the scope.
Include the affected URL, steps to reproduce the issue, screenshots and any recent changes. Explain the effect on customers or operations so the request can be reviewed in context.
Agree on the checks that confirm the change, any instructions your team needs and who handles follow-up questions. Keep ongoing maintenance responsibilities explicit in the scope.
Send your store URL, the issue or backlog and any important operating constraints. That gives us a starting point for discussing the work and the appropriate engagement.
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Read More: Headless BigCommerce (Catalyst) and SEO: What Changes and What to WatchChoosing MAKDigital means partnering with a team of experienced professionals dedicated to your success. We offer tailored solutions, expert advice, and a commitment to delivering exceptional results. Our focus on innovation and customer satisfaction sets us apart in the eCommerce industry.
Twice a month: what changed in Google and AI search, what it means for your store, and exactly what to do about it. Written by the people who build and rank stores for a living.
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