The holiday season is a pivotal time for eCommerce businesses. With increased traffic, higher stakes, and soaring customer expectations, providing exceptional customer service becomes not just a necessity but a key differentiator. As the season brings both challenges and opportunities, businesses must rise to meet the demand […]
One of the best products of modern technology is eCommerce. The convenience of shopping online and getting home delivery is refreshing, although not without its cons. When shopping in-store, buyers receive personalized customer support that helps them understand the store’s shopping process, the buyer’s product choices, and […]
How to Maintain Communication With Customers Amidst the Coronavirus Outbreak From Gal Gadot singing John Lennon’s ”Imagine” with some of her actor friends to John Legend having live sessions on Instagram Live, if you have been paying attention, you would realize that lots of […]
E-commerce Customer Experience Management: How to Impress Your Customers In 2020 With the current rise in e-commerce sales, it is now important for brands to invest in building a strong e-commerce platform as these platforms are now the current cash cows for most businesses. […]
So, you’ve got your customer on your site, looking at all the cool, different, and unique, products your business offers. They click on the product page, and are turned away by the lack of captivating details and perhaps an unaesthetic layout to top it all off. The […]
Every year, more and more people switch their primary vehicle of retail consumption from brick and mortar to online stores. Online business is currently taking in over 10% of the money in retail, and is projected to grow 15% more each year. That means there is no […]
Customers are the most important part of running a business. However, the objective isn’t just to gain new customers, but also it is just as important to retain the ones who have previously shopped with you. This can be achieved by being pleasant to deal with, having […]
So, you have a product, and you want to sell it. You have a basic idea, make a website, do some advertising to get the word spread, and then people buy. Unfortunately for many small business owners, it isn’t that simple. There are a few things every […]
As an Ecommerce business the objective is to sell. Sounds simple, doesn’t it? Buyers keep buying, sellers keep selling, and the business stays afloat. Unfortunately the harsh reality is that this process, while simple, is not anywhere near a guarantee. The thought behind that is due to […]
Are you providing your customers with satisfactory customer service? How? Is there more you can do? Don’t worry, customer service 101 is broken down in this blog post. Customer service is keenly linked to a customer loss. A buyer is four times more likely to go to […]
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