MAKDesign


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BigCommerce Support Services from Proven Specialists

Keep Your BigCommerce Store Performing at Its Best

At MAKDigital, our BigCommerce support keeps your online store secure, current, and fast. Whether you need troubleshooting, custom feature development, or routine maintenance, our experts provide ongoing help that maintains uptime, improves performance, and delivers a smooth shopping experience.

BigCommerce Platform Maintenance and Updates

Keep your store current with the latest BigCommerce releases, security patches, and feature enhancements to ensure strong security and smooth performance.

BigCommerce Custom Feature Enhancements

Extend your store’s capabilities with expert support for new BigCommerce features, plugins, and integrations that improve functionality and elevate the user experience.

BigCommerce Performance Monitoring and Optimization

Continuously track your BigCommerce site’s health and fine tune caching, code, and assets to improve load times, stability, and user engagement.

Time and Budget Efficiency

Outsource your BigCommerce helpdesk to our experts so your team can focus on growth while we manage daily support. Our maintenance specialists prevent costly errors, protect revenue, and keep your site stable and secure, giving you peace of mind.

BigCommerce Troubleshooting and Bug Fixes

Our team quickly identifies and resolves BigCommerce site problems, from slow load times and layout issues to script errors and plugin conflicts. We find the root cause, apply reliable fixes, and validate performance so your website runs smoothly.

Graphic Design

We craft a cohesive visual identity for your BigCommerce website that captures attention, reflects your brand, and keeps customers engaged from first visit to checkout.

BigCommerce Website and Theme Updates

Our BigCommerce developers keep your site current with the latest releases, enhancements, and security fixes to improve user experience, strengthen protection, and support your digital marketing goals.

BigCommerce API Development

Our team designs and builds custom BigCommerce APIs that connect your site with third party systems and tools. From bespoke utilities to seamless integrations, we ensure every feature works together for a smooth, unified experience.

Outgoing BigCommerce SEO

MAKDigital provides comprehensive outgoing BigCommerce SEO services, combining digital PR, authoritative link earning, and publisher outreach to grow rankings, referral traffic, and brand authority.

BigCommerce Consulting

Our BigCommerce consulting experts will uncover areas of growth for your business, whether those opportunities lie with digital marketing, design & development, migration, or combination of them.

Custom BigCommerce Integrations

We build tailored integrations for your BigCommerce website so connected apps and tools display correctly and work seamlessly. Our team manages setup, testing, and optimization with ease.

BigCommerce Website Speed Optimization

Slow pages hurt conversions and revenue. We focus on performance tuning for your BigCommerce store by improving load times, optimizing code and assets, and refining caching to deliver a faster, smoother user experience across all devices.

BigCommerce Website Audit

An BigCommerce website audit is a comprehensive review of your store’s performance, UX, SEO, analytics, and security to uncover issues that block sales. We evaluate speed, mobile experience, navigation, product pages, checkout flow, tracking accuracy, and technical health. You receive a prioritized action plan with quick wins and a roadmap for sustainable growth.

Why Choose MakDigital for Your BigCommerce Support?

Dedicated Account Managers

When you partner with MAK in BigCommerce, you get more than an SEO team—you get a dedicated account manager who understands your business and the local landscape. No bouncing between contacts. Just one person who keeps your project moving smoothly from start to finish.

Timely Delivery

Timely delivery isn’t just a promise—it’s a process. We plan, execute, and deliver with precision so your project hits its milestones. In a competitive place like BigCommerce, that speed can give you the edge you need.

Honesty and Integrity

In BigCommerce, where competition is fierce, we believe doing things the right way still matters. We approach every project with honesty, respect your goals, and guide you with integrity—because lasting results start with trust.

Remarkable Results

Whether you’re a startup or an established brand in BigCommerce, MAK delivers more than promises—we deliver performance. Our results speak for themselves, helping local businesses in BigCommerce grow smarter, faster, and stronger.

Innovative Approach

From new platforms to evolving search trends, we stay ahead of the curve. Our innovative mindset helps businesses in BigCommerce stand out with strategies that adapt, evolve, and outperform the competition.

Data-Driven Strategies

In a competitive market like BigCommerce, analytics make the difference. We turn raw data into clear strategy, giving your BigCommerce campaign a roadmap built on what’s working—not guesswork or gut instinct.

BigCommerce Digital Marketing Experts

Our success is powered by a skilled team of digital marketing professionals. From account managers to web developers and SEO specialists, every member brings expertise and dedication to help your business grow. With a collaborative, cross-functional approach, we amplify your brand and drive measurable results. Reach out to learn how our BigCommerce local SEO services can support your goals.

Transparent Reporting

With MAK Digital, you’ll always know where your BigCommerce SEO campaign stands. Your dedicated consultant provides clear monthly reports and full access to our 24/7 client portal, so you can track progress in real time. Got questions? We’ll walk you through every strategy, explain the results, and outline the next steps to keep your growth on track.

Proven Performance

Success in BigCommerce takes more than promises—it takes performance. Our campaigns consistently deliver measurable growth for businesses looking to increase visibility and drive results that last.

BigCommerce Migration Support Services

MakDigital delivers start to finish migration support that moves your store to BigCommerce with minimal disruption. Whether you are replatforming from Shopify, WooCommerce, Magento, or a custom stack, we plan, execute, and validate every step for speed, security, and long term performance.

Our team handles data mapping and transfer for products, categories, customers, orders, pricing rules, options, images, and content. We protect SEO with 301 redirects, an optimized URL strategy, canonical tags, and metadata carryover. We also configure payments, taxes, shipping, sales channels, and key integrations, plus set up Stencil themes, Page Builder regions, the Optimized One Page Checkout, the Checkout SDK, and required apps so you are ready to sell on day one.

All work is verified in a BigCommerce sandbox, then launched with a careful cutover plan, full QA, and live monitoring. With deep platform experience, MakDigital tailors each migration to your goals and provides post launch support to keep everything running smoothly.

BigCommerce Support Services FAQ

Below are some frequently asked questions to help you understand our offerings and how we can support your BigCommerce needs.

  • What are BigCommerce support services and how do they help my BigCommerce business?

    BigCommerce support covers monitoring, updates, bug fixes, and performance tuning that keep your BigCommerce store fast, secure, and reliable. The result is fewer outages, smoother checkouts, and better customer satisfaction.

  • What is included in your BigCommerce support plans?

    Plans typically include uptime monitoring, security patches, platform and plugin updates, speed optimization, error resolution, backups, QA testing, and integration maintenance for payments, shipping, and CRM tools.

  • How quickly do you respond to issues?

    We triage the same day and prioritize by severity and plan level. Critical incidents receive immediate attention, while standard tasks are scheduled with clear timelines and status updates.

  • Can you support my current BigCommerce platform?

    Yes. We work within your existing BigCommerce stack and tooling so your operations continue without disruption while we improve stability and performance.

  • Will BigCommerce support improve SEO and conversions?

    Yes. Faster load times, stable releases, and high uptime support better rankings and higher conversion rates. Ongoing fixes and technical improvements reduce friction across the buyer journey.

  • How do you make changes safely?

    We use staging environments, version control, backups, and QA checklists. Changes are tested before deployment, and rollbacks are ready to protect revenue and data.

  • Do you handle third party integrations and APIs with BigCommerce?

    Yes. We set up, maintain, and troubleshoot integrations for ERPs, CRMs, marketing tools, payment gateways, shipping carriers, and analytics so your BigCommerce store runs as a unified system.

  • How do we get started with BigCommerce support?

    We begin with a quick audit to identify risks and priorities, then define a BigCommerce support plan that fits your goals. You provide access to hosting, platform admin, and analytics, and we take it from there.

Proactive BigCommerce Support That Powers Business Results

With MAKDigital, BigCommerce companies get ongoing eCommerce support designed for growth. We monitor uptime, apply security patches, optimize site speed, validate checkout flows, and maintain key integrations so your store stays fast, secure, and conversion ready. Choose on demand assistance or a managed plan that scales with your goals, backed by clear communication and measurable outcomes.

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