ChargebackOps — Enterprise Chargeback Management

ChargebackOps helps eCommerce businesses stop losing money to chargebacks, friendly fraud, and payment disputes. They handle everything from preventing fraud to fighting unfair chargebacks so you don't have to. Their platform and team of experts protect your revenue, catch suspicious activity before it happens, and manage the entire dispute process on your behalf. With real-time alerts, expert dispute resolution, and fraud prevention tools, ChargebackOps helps you recover lost sales and maintain strong relationships with your payment processors.

Our Awards Partner with us Partner with us

Have a question, Not sure where to start?
Get a FREE One-on-One Consultation

1-888-553-8776ORSEND A MESSAGE

MAK Digital partners with ChargebackOps to deliver professional chargeback management to our eCommerce clients. With ChargebackOps, you can reduce chargeback rates, recover disputed revenue, and protect your merchant account status, all while their team handles the heavy lifting.

ChargebackOps | Stop Losing Revenue to Chargebacks

Responsible. Effective. Smart

View Our Portfolio Request a Quote

Fighting Friendly Fraud & Protecting Your Revenue

ChargebackOps handles chargebacks the right way—with real analysts who investigate each case and build customized responses based on your business needs. When disputes come in, your dedicated analyst reviews the details and responds with evidence that addresses the specific situation, whether it's friendly fraud, a customer mistake, or actual fraud. They work as an extension of your team, sharing fraud trends and intelligence so you can spot problems before they turn into chargebacks.

ChargebackOps also offers order screening to catch fraud before you ship. Their analysts review over 30 data points on suspicious orders, using fraud detection tools and human judgment to make smart, fast decisions. This means you can approve more legitimate orders (90%+ conversion rates) while blocking the fraudulent ones that would cost you later.

Whether you need chargeback response management, order review services, or both, ChargebackOps gives you dedicated analysts, detailed reporting, and fraud insights—without requiring technical integrations with your platform.

Interested in ChargebackOps Protecting Your Revenue?

Discover how ChargebackOps can protect your eCommerce business from costly chargebacks and fraud. Their team handles dispute responses, fraud prevention, and revenue recovery so you can focus on running your business instead of fighting payment disputes. ChargebackOps monitors your transactions, responds to chargebacks with the right evidence, and works to get your money back, all while keeping you updated with clear reports you can actually understand. MAK Digital offers ChargebackOps as a premium add-on for clients who are dealing with chargebacks or want to prevent them from becoming a problem. This is especially valuable if you're processing high volumes, selling high-ticket items, or operating in industries where chargebacks are common. This is a paid service that we can set up and customize based on your store's specific situation. Work with our team to implement ChargebackOps and stop losing revenue to unfair disputes.

Ask away, we're here to help!

MAK Digital is committed to protecting your business from costly chargebacks through expert solutions like ChargebackOps. Our team is experienced in integrating and optimizing chargeback management systems to ensure seamless implementation and maximum revenue protection. Below are some common questions about how ChargebackOps can safeguard your ecommerce business:

What makes ChargebackOps’ chargeback management different?
ChargebackOps was built for enterprise and Fortune-500 eCommerce brands that care about protecting customer relationships and brand integrity—not just disputing transactions. Each chargeback is reviewed manually by an assigned analyst who works as an extension of your fraud team. They handle 100% of the dispute process, share insights on fraud trends, and provide detailed analytics so you can monitor performance in real time.
Do I need to integrate anything to use ChargebackOps
No integration is required. ChargebackOps can operate independently of your existing systems, making it quick to start without disrupting your tech stack. That said, they can collaborate with your internal fraud, customer service, and finance teams to align processes for even smoother workflows.
What kind of data and reporting will I get?
You’ll receive customized reports tailored to your business goals, including processor quality audits, fraud trend intelligence, and performance analytics. These reports make it easy to measure ROI, track dispute success rates, and identify patterns that may require preventive action.
How does the order screening and review service work?
ChargebackOps provides a hybrid model that combines human expertise with advanced fraud-detection tools. Their analysts review and cross-reference over 30 data points per order to make fast, accurate decisions. This process maintains over a 90% approval rate while minimizing false declines—helping you reduce fraud without sacrificing good orders.
Who handles my orders and reviews?
You’ll be assigned dedicated screeners who know your business and brand. ChargebackOps doesn’t outsource reviews overseas or rely on generic queue systems. Instead, their experienced U.S.-based analysts deliver personalized, high-quality screening that supports your internal fraud and customer service teams.
What industries or merchants benefit most from ChargebackOps?
ChargebackOps is built for large-scale or Fortune-500 eCommerce companies that process high transaction volumes. However, any business dealing with frequent chargebacks, complex fraud scenarios, or large online order flows can benefit from their customized handling and reporting.
What kind of data visibility do I get as a client?
Clients receive customized reporting with fraud trend intelligence, audit results, and processor quality reviews. These insights help you understand fraud behavior, reduce future disputes, and maintain a healthy chargeback ratio across all payment processors.
What happens if I don't manage chargebacks properly?
Unmanaged chargebacks can lead to higher processing fees, strained relationships with payment processors, and in severe cases, losing your merchant account entirely. High chargeback rates signal risk to processors, which can result in account holds, reserves, or termination. ChargebackOps helps you stay within acceptable thresholds and maintain good standing.