1-888-553-8776
Eashan Mehta
MAK Digital is excited to announce our partnership with ChargebackOps, a trusted chargeback management and fraud prevention service for eCommerce businesses. This partnership gives our clients access to expert protection against one of the biggest financial drains in online retail, chargebacks and friendly fraud.
If you sell online, you know the frustration. A customer disputes a charge with their bank, and suddenly you’ve lost the sale, the product, and paid a fee on top of it. Some disputes are genuine, but many are friendly fraud, when a real customer makes a valid purchase, receives the product, and later claims they didn’t. It’s a growing issue that costs eCommerce merchants billions every year.
Through our partnership with ChargebackOps, MAK Digital helps connect clients with a professional team that manages disputes, reviews high-risk orders, and spots fraud patterns before they grow. This collaboration protects your revenue, strengthens processor relationships, and gives you peace of mind as your business scales.
The Chargeback Problem
Chargebacks hit harder than most store owners expect. When a payment is reversed, you lose the product, the profit, and still pay a fee. It adds up fast. Too many chargebacks make processors view your store as risky, which can lead to higher fees, frozen funds, or even a suspended merchant account.
Friendly fraud makes things worse. It happens when real customers dispute legitimate purchases, claiming they never received the product or don’t recognize the transaction. True fraud involves stolen cards or identity theft. Friendly fraud comes from real buyers, making it harder to catch and prevent.
Handling chargebacks yourself takes time and detailed knowledge of banking rules. You have to collect evidence, meet strict deadlines, and manage documentation. For many eCommerce businesses, it’s too much to manage while running daily operations.
What ChargebackOps Does
ChargebackOps helps eCommerce businesses control chargebacks and fraud through a hands-on, analyst-led process. Their team handles every response, reviewing each case carefully and preparing detailed, customized evidence. Whether it’s true fraud, merchant error, or friendly fraud, your analyst investigates the issue and builds a strong case to recover your revenue.
They also offer order screening and review to catch fraud before it costs you money. Analysts check over 30 data points for each order, using both tools and human intelligence to make quick, accurate calls. You can approve more real orders while blocking risky ones without slowing down fulfillment.
They provide fraud trend intelligence and performance reports, giving you insight into recurring issues and customer behavior. With this data, you can make better decisions about policies and prevention strategies.
What makes ChargebackOps stand out is the people behind it. Every case is handled by real analysts who know your brand and customers. They take the time to build strong, accurate responses instead of relying on templates or automation.
Who This Is For
ChargebackOps is ideal for eCommerce businesses that want to protect their revenue without adding more work to their plate. If chargebacks or fraud are cutting into your profits, their team of analysts handles the entire process so you can focus on running and growing your business.
It’s especially valuable if you’re dealing with chargebacks regularly, processing high transaction volumes, or selling high-value items where each dispute costs significant money. ChargebackOps analysts manage each case with a hands-on approach, helping you recover revenue, reduce fraud losses, and maintain healthy payment processor relationships.
How MAK Digital Clients Benefit
At MAK Digital, our goal is to help clients build profitable, secure online stores. By partnering with ChargebackOps, we can now connect you with professional chargeback management and fraud prevention services that work alongside your business./p>
When you work with MAK Digital, we can introduce you to ChargebackOps. Their team of dedicated analysts works directly with you, handling disputes, reviewing suspicious orders, and providing fraud insights tailored to your business. There’s no complex integration required. ChargebackOps’ analysts become an extension of your team, managing the chargeback process while you focus on running your store.
This partnership gives you access to enterprise-level chargeback management without building it in-house. You get MAK Digital’s eCommerce expertise combined with ChargebackOps’ hands-on fraud management, helping you protect revenue and grow with confidence.
Next Steps
Chargebacks and friendly fraud cost eCommerce businesses billions each year, and the numbers keep rising. Now’s the time to build a real prevention strategy.
Learn how we can help you connect with ChargebackOps, integrate their services, and protect your revenue while you focus on growth. Learn more about this partnership and how it can protect your business.
